Right of Withdrawal Policy – Ginseng Agency
In accordance with the EU Consumer Rights Directive, customers are entitled to cancel their purchase without providing a reason within 14 days of receiving the goods.
You may cancel your order within 14 calendar days from the date you (or a person you designated, excluding the delivery carrier) took physical possession of the item(s).
To exercise this right, please notify us with a clear and written statement via email or postal mail. While the use of a form is not required, we provide a sample withdrawal form below for your convenience.
(Only complete and return this form if you wish to cancel your purchase.)
To:
Ginseng Agency
Beaverton 97008, Oregon, United States
Email: info@ginstorum.com
I hereby give notice that I wish to withdraw from my purchase of the following item(s):
Ordered on: _________________________
Received on: _________________________
Customer Name: _________________________
Customer Address: _______________________
Signature (if sent by post): ________________
Date: _________________________________
Once your cancellation notice is received, we will issue a full refund within 14 days, including the cost of standard delivery (excluding any express or premium shipping services selected at checkout).
Refunds will be processed using your original payment method unless otherwise agreed. No administrative fees will be applied.
After informing us of your cancellation, you must return the goods within 14 days. The return will be considered valid if the items are shipped before the deadline expires.
Products must be returned in original condition and packaging. Unless the return is due to a defect or shipping error on our part, return shipping costs are the responsibility of the customer.
The right of withdrawal does not apply to:
Custom-made or personalized products
Sealed goods opened after delivery that are unsuitable for return due to health or hygiene reasons
Perishable or time-sensitive items
Audio/video/media or software unsealed after delivery
Newspapers, magazines, or similar periodicals
All returned items must be unused, undamaged, and include original packaging, tags, and safety seals.
If a returned item has been handled in a way that reduces its value, we may apply a partial refund to reflect the diminished value.
Please ensure that products are securely packaged to prevent damage during return shipment.
If you have questions regarding cancellations, returns, or your right of withdrawal, feel free to contact us:
Ginseng Agency
Beaverton 97008, Oregon, United States
Email: info@ginstorum.com
As the buyer, you are responsible for any reduction in value caused by handling the product beyond what is necessary to evaluate its condition, features, or functionality.