Warranty Coverage and Replacement Policy – Ginseng Agency
At Ginseng Agency, we are committed to delivering high-quality products and supporting your purchase with a reliable warranty program designed to ensure satisfaction and peace of mind.
All electrical products purchased through ginstorum.com are covered by a 2-year warranty, starting from the date of delivery.
If you selected the 1-year extended warranty at checkout, your total coverage is extended to 3 years.
If any electrical component of the product fails due to a manufacturing defect within the warranty period, we will provide a replacement unit at no additional cost.
The warranty does not apply in the following cases:
Damage caused by accidents, misuse, or physical impact
Normal wear and tear due to regular use
Problems resulting from improper installation, negligence, or incorrect handling
To file a warranty claim, please contact us by email at: info@ginstorum.com
You will receive an automatic confirmation email. Kindly reply to that message with a short video clearly demonstrating the issue, such as:
The device failing to power on
Charging problems
The item not functioning as intended
If a video cannot be provided or does not clearly show the defect, we may ask you to return the product to our warehouse in Beaverton, Oregon for further evaluation.
⚠️ Important:
Return shipping costs are the customer’s responsibility
Cash-on-delivery (COD) returns are not accepted under any circumstances
Only claims that fully meet the warranty conditions will be considered valid. We are committed to handling all warranty requests with fairness, transparency, and speed.
For additional information, please refer to our:
[General Terms and Conditions]
[Cookie Policy]
These documents are available in the footer section of every page on ginstorum.com.