Privacy Policy – Ginseng Agency
At Ginseng Agency, we value your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our digital services, including our website ginstorum.com.
This policy is designed to comply with the EU General Data Protection Regulation (GDPR) and applicable data protection laws. It applies to:
Customers and purchasers
Prospective customers
Website visitors
Suppliers and business partners
We collect only the data necessary for specific, legitimate purposes, and we retain it only for as long as required to fulfill those purposes.
You may provide personal data when you:
Make a purchase or create an account
Contact our customer support
Subscribe to our newsletters or marketing communications
Participate in surveys, promotions, or feedback forms
Browse or interact with our website (see our [Cookie Policy] for more details)
The type of data we collect depends on how you engage with Ginseng Agency:
| Purpose | Data Collected | Legal Basis | Retention Period |
|---|---|---|---|
| Order processing | Name, address, company info, email, phone | Contract | 5 years after purchase |
| Customer service | Contact info, messages | Contract | 5 years |
| Marketing communications | Name, email, preferences | Consent | Until withdrawn |
| Targeted advertising | Purchase and browsing activity | Consent | Until withdrawn |
| Feedback and surveys | Name, email, responses | Legitimate interest | 1 year |
| Usage analytics | Anonymized/aggregated usage data | Legitimate interest | 1 year |
| Legal compliance | Any data required by law | Legal obligation | As legally required |
| Purpose | Data Collected | Legal Basis | Retention Period |
|---|---|---|---|
| Responding to inquiries | Name, email, message content | Legitimate interest | 3 months |
| Newsletter subscription | Name, email | Consent | Until withdrawn |
| Marketing activities | Preferences, interaction data | Consent | Until withdrawn |
| User feedback | Name, email, survey input | Legitimate interest | 1 year |
| Website performance | Pseudonymized analytics | Legitimate interest | 1 year |
| Security and fraud | IP address, technical logs | Legitimate interest | 1 year |
| Legal obligations | Relevant user data | Legal obligation | As legally required |
We do not sell your personal data. However, we may share it with trusted third-party service providers under strict data processing agreements, including:
Shipping and logistics providers
Hosting and cloud services
Marketing and analytics platforms
Legal or regulatory authorities when required
All third-party partners are contractually obligated to process your data securely and in full compliance with applicable laws.
To protect your personal data, we apply a combination of technical and organizational safeguards, including:
Encrypted data storage and controlled access
Regular system updates and threat monitoring
Staff training in data protection procedures
Secure backups and disaster recovery systems
While no system is completely immune to risk, we continuously improve our security infrastructure to keep your data safe.
Under GDPR, you have the right to:
Access your personal data
Correct or update inaccurate information
Request the deletion of your data (under specific conditions)
Restrict the processing of your data
Object to direct marketing or profiling
Receive your data in a portable, readable format
To exercise any of these rights, please contact us using the details below.
Ginseng Agency
Beaverton 97008, Oregon, United States
Email: info@ginstorum.com
This Privacy Policy may be updated periodically to reflect changes in regulations or our services. The most recent version will always be available on ginstorum.com. Where required by law, we will notify you and request renewed consent for significant changes.